Updated: January 9, 2003.

1. OFFICE POLICIES & FINANCIAL AGREEMENT

The policy of NeuDrip is to collect all payments at the time services are rendered. For your convenience we accept cash, check, most major credit cards. At this time, we are not contracted with insurance.

Health insurance is a contract between the patient and their insurance provider. Your policy may or may not cover claims made by this office, and some services provided by our physicians may be covered at different plan benefit levels. Claims may not be submitted with different codes if they have been denied due to lack of coverage.

It is your responsibility to verify NeuDrip services under coverage and benefits with your insurance company prior to your first visit, and to know the limits and exclusions of your insurance coverage. We do not submit insurance claims for our patients; all charges and outstanding balances are ultimately patient responsibility.

Referral Policy: It is necessary to be seen by a doctor for a health assessment and diagnosis before a referral can be given.

You will be charged a Missed Appointment fee of $50.00 for any missed appointments or late cancellations (less than 2 hours notice) for IV appointments.

Payment is due at time of service.

All dispensary products must be paid for at pick-up. There are no refunds on dispensary products. If products are to be mailed, we require prepayment with a credit card. Shipping and handling charges will apply.  We do not accept personal checks as payment *

2. HIPPA NOTICE OF PRIVACY PRACTICES

USES AND DISCLOSURES OF PROTECTED HEALTH INFORMATION

We follow HIPAA guidelines for your protection and you have the right to your medical information, read more about it here: http://www.hhs.gov/sites/default/files/ocr/privacy/hipaa/understanding/consumers/consumer_rights.pdf

We are required by law to maintain the privacy of, and provide individuals with, this notice of our legal duties and privacy practices with respect to protected health information. If you have any objections to this form, please ask to speak with our staff members in person or by phone at our main phone number.

TELEPHONE ACCESSIBILITY If you need to contact, please email at info@Neudrip.com  or call 480-675-7926 (Phoenix) or email info@SDNeuDrip.com or call 619-393-9311 (San Diego). If a true emergency situation arises, please call 911 or any local emergency room.

ELECTRONIC COMMUNICATION
We cannot ensure the confidentiality of any form of communication through non-encrypted electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, we will do so, but only to book and reschedule appointments. We cannot guarantee the safety and security of Protected Health Information via email nor texting services and you do so at your own risk.  While we may try to return messages in a timely manner, we cannot guarantee immediate response and request that you do not use these methods of communication to discuss therapeutic content and/or request assistance for emergencies.

3. INFORMED CONSENT FOR MEDICAL TREATMENT AND REQUEST FOR TeleHealth MEDICAL CARE

I have the right to be informed about my health condition(s) and recommended treatment. This disclosure is to help me become better informed by discussing the potential benefits, risks and hazards involved.

The undersigned (or “Patient”) agrees to the IV vitamin therapy administration by NeuDrip for the limited purpose of boosting athletic performance or reducing fatigue and shorten physical fitness recovery time from participating in the event described below. Patient understands IV vitamin therapy affects patients in various ways and may not meet Patient’s desired results. IV vitamin therapy is provided for pre or post-Event health optimization purposes only, do not in any way constitute a medical diagnosis, and that additional screening or procedures not provided by NeuDrip might be required in the event a medical diagnosis is desired. Patient acknowledges and agrees it is their sole responsibility to consult with the Patient’s personal physician with regard to his or her health concerns and to obtain any follow-up care determined by that physician to be appropriate. Further, Patient understands that this screening is not a complete physical exam and is not a substitute therefor. Patient further understands that the administration of IV vitamin therapy requires a prick to patient’s skin and patient may experience some pain. The undersigned agrees that he or she has truthfully disclosed all of Patient’s health related history and information requested. Patient understands that NeuDrip will not provide Patient’s medical health information to any physician for any further review of any health condition that may be disclosed by Patient The undersigned, on behalf of him or herself and his or her legal representatives, heirs, successors and assigns, does hereby release and forever discharge

NeuDrip and its agents, employees, successors and assigns, from any and all claims, losses, costs, expenses, and damages of any kind involving or related to errors, omissions, or negligence in the performance, procedures and administration of the IV vitamin therapy. Without limiting the foregoing, the undersigned agrees that if any condition exists that is not detected by the pre-IV vitamin therapy screening, NeuDrip, and its agents, employees, successors and assigns, shall not be held liable.

CONSENT FOR TELEHEALTH CONSULTATION

1. I understand that my health care provider wishes me to engage in a telehealth consultation. 2. My health care provider explained to me how the video conferencing technology that will be used to affect such a consultation will not be the same as a direct client/health care provider visit due to the fact that I will not be in the same room as my provider. 3. I understand that a telehealth consultation has potential benefits including easier access to care and the convenience of meeting from a location of my choosing. 4. I understand there are potential risks to this technology, including interruptions, unauthorized access, and technical difficulties. I understand that my health care provider or I can discontinue the telehealth consult/visit if it is felt that the videoconferencing connections are not adequate for the situation. 5. I have had a direct conversation with my provider, during which I had the opportunity to ask questions in regard to this procedure. My questions have been answered and the risks, benefits and any practical alternatives have been discussed with me in a language in which I understand. CONSENT TO USE THE TELEHEALTH BY DrChrono EHR SERVICE Telehealth by DrChrono EHR is the technology service we will use to conduct telehealth videoconferencing appointments. It is simple to use and there are no passwords required to log in. By signing this document, I acknowledge: 1) Telehealth is NOT an Emergency Service and in the event of an emergency, I will use a phone to call 9-1-1.   2) Though my provider and I may be in direct, virtual contact through the Telehealth Service, neither DrChrono nor the Telehealth Service provides any medical or healthcare services or advice including, but not limited to, emergency or urgent medical services.   3) The Telehealth facilitates videoconferencing and is not responsible for the delivery of any healthcare, medical advice or care. 4) I do not assume that my provider has access to any or all of the technical information in the Telehealth Service – or that such information is current, accurate or up-to-date. I will not rely on my health care provider to have any of this information in the Telehealth. 5) To maintain confidentiality, I will not share my telehealth appointment link with anyone unauthorized to attend the appointment. Healthcare providers will only prescribe medications if they believe that they are in the best interest of myself, the patient.

Privacy Policy

Last updated: November 21, 2022

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to NeuDrip, 9700 N. 91st St. Unit A-115 Scottsdale, AZ 85258.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Arizona, United States
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to NeuDrip, accessible from neudrip.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies Type: Session CookiesAdministered by: UsPurpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies Type: Persistent CookiesAdministered by: UsPurpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies Type: Persistent CookiesAdministered by: UsPurpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email: info@neudrip.com
  • By phone number: 619 777 8662

Concerns and Complaints

YOUR RIGHTS

We are required by law to make sure that Protected Health Information that identifies you is kept private, give you this Notice of our legal duties and privacy practices concerning your Protected Health Information, and follow the terms of this Notice currently in effect.

Right To Inspect and To Receive Copies.​ You have the right to view and receive copies of the Protected Health Information used to make decisions about your care, provided you submit your request in writing to info@neudrip.com.

Right To Amend.​ If you think the Protected Health Information that NeuDrip has about you is wrong or incomplete and you cannot edit it in your user account, you have the right to ask for an amendment to your record. To ask for a change to your record, you must make your request in writing, state a reason that supports your request, and submit it to customer service at info@neudrip.com.

NeuDrip may also deny your request if you ask NeuDrip to amend information that:

●  NeuDrip did not create, unless the person or entity that created the information is no longer available to make the amendment;

●  is not part of the records used to make decisions about you;

●  is not part of the information which you are permitted to inspect and to receive a copy; or is accurate and complete.

Right To an Accounting of Disclosures.​ You have the right to get a list of the disclosures NeuDrip has made of your Protected Health Information. This list will not include all disclosures that NeuDrip made. For example, this list will not include disclosures that NeuDrip has made for treatment, payment or health care operations. It will not include disclosures made before March 3rd 2019, or disclosures you specifically approved. To ask for this list, send a message to info@neudrip.com.

Right To Request Restrictions.​ You have the right to ask for a restriction or limitation on the Protected Health Information that NeuDrip uses or disclosures for treatment, payment or health care operations. You also have the right to ask for a limit on the Protected Health Information that NeuDrip discloses with someone who is involved in your care or in the payment for your care. Such a person may be a family member or friend. NeuDrip is not required to comply with your request. If NeuDrip does agree, we will fulfill your request unless the information is needed to provide you with emergency treatment or if otherwise required by law. To ask for restrictions, please send an email to info@neudrip.com. You must tell us:

 ●  What information you want to limit,

●  How you want us to limit the information, and

●  To whom you want the limits to apply.

Right To Request Confidential Communications.​ You have the right to request confidential communications of your Protected Health Information or medical matters. You may request that NeuDrip communicate with you through alternate means or at an alternate location. You must make your request in writing on a form that will be provided to you upon request. NeuDrip will fulfill all reasonable requests.

Right To a Paper Copy of This Notice.​ You may ask NeuDrip to give you a written copy of this Notice at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice.

COMPLAINTS Continued:

If you think your privacy rights have been violated, you may file a complaint with our Privacy Officer in writing at the address listed below. You may also file a complaint with the Secretary of the Department of Health and Human Services. You may file a complaint with the pharmacy or laboratory. Contact the pharmacy or laboratory directly with such a complaint. You will not be penalized for filing a complaint. You may also contact us for further information about your privacy rights by emailing us at info@neudrip.com or by mail: NeuDrip 9700 N. 91st St. Scottsdale, AZ 85258.

REFUSAL

You may refuse to execute this Authorization. However, if you refuse to sign this Authorization, you will not have access to the NeuDrip Client platform.

You may revoke this Authorization at any time. Your revocation must be in writing, signed by you and delivered to the following address: NeuDrip 9700 N. 91st St. Scottsdale, AZ 85258. Your revocation will be effective upon receipt, but will not be effective to the extent that we or others have previously acted in reliance upon this Authorization. In the event you revoke this Authorization, you will no longer have access to your NeuDrip Client Portal account.

CHANGES TO THIS POLICY

NeuDrip may change this Policy from time to time. If we make any changes to this Policy, we will change the updated date above.

QUESTIONS

If you have any questions about this Policy, please contact us at info@neudrip.com or write to us:

NeuDrip

9700 N. 91st St.

Scottsdale, AZ 85258.

Thank you.